Terms of Service

Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and CalStar Services, Inc. ("CalStar," "we," "us," or "our"), a California limited liability company headquartered in Sun Valley, California.

By visiting our website at calstar.com (the "Site"), creating an account, placing a service order, purchasing merchandise, submitting a hauler account application, or using any service provided by CalStar, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional terms and conditions that may apply to specific services.

If you are using CalStar services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms, and "you" refers to both you individually and that entity.

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the Site. Your continued use of any CalStar service after such changes constitutes acceptance of the modified Terms.

Description of Services

CalStar Services provides waste management, hauling, and related services in the Los Angeles County area, including but not limited to:

• Roll-off container rental and delivery (residential and commercial)
• Commercial waste collection and scheduled pickup
• Residential trash, recycling, and organics collection
• Junk removal and on-site cleanup services
• Transfer station and drop-off services at our Sun Valley facility
• Hazardous waste referral services (we do not directly handle hazardous materials)
• Portable restroom rental and temporary fencing
• Dump truck services and material hauling
• Rejected load services for trucking and carrier companies
• Local dump and transfer station services at our Sun Valley facility
• Sale of branded merchandise through our online shop
• Hauler account program for commercial waste haulers operating in our service area
• Commercial account program for businesses requiring recurring waste services

Service availability is subject to geographic limitations, equipment availability, and regulatory requirements. CalStar reserves the right to refuse service to any customer or location at its sole discretion, including for reasons of safety, legality, or operational capacity.

We operate this Site as an informational resource and order portal. Placing an order online constitutes an offer to purchase services; your order is confirmed only when you receive a written confirmation from CalStar (email or text).

Orders, Scheduling, and Cancellations

Ordering. Orders may be placed online at calstar.com, by phone at (888) 909-5556, or through our authorized representatives. All orders are subject to availability and confirmation.

Scheduling. Delivery windows are estimated based on route capacity and are provided as a courtesy. CalStar is not liable for delays caused by traffic, weather, mechanical issues, or other conditions beyond our reasonable control. We make commercially reasonable efforts to honor the delivery windows we communicate.

Same-Day Service. Same-day delivery is available in our core service area for orders placed before 2:00 PM Pacific Time on business days. CalStar does not guarantee same-day service and is not liable for failure to deliver same-day due to capacity, weather, or other operational reasons.

Access Requirements. You are responsible for ensuring adequate access to the drop location, including clearance of at least 22 feet of overhead space and 10 feet of width for roll-off delivery. If our driver cannot safely deliver due to access issues, you may be charged a dry-run fee of $75.

Cancellations. Cancellations made more than 24 hours prior to the scheduled delivery will receive a full refund. Cancellations made within 24 hours of scheduled delivery are subject to a cancellation fee of $75. Once a container has been delivered, the rental period begins and no refund is available for early pickup.

Extensions. Rental periods may be extended at the daily rate stated at the time of booking, provided the container has not been requested for pickup. Extensions must be requested before the originally scheduled pickup time.

Pricing, Payment, and Fees

Quoted Price. CalStar quotes include delivery, pickup, the specified rental period, and included tonnage allowance. Unless explicitly stated otherwise, the quoted price does not include: overweight charges, permit fees, extended rental fees, mattress disposal fees, prohibited material removal fees, or charges for additional services requested after initial booking.

Overweight Charges. If the actual weight of your container at the transfer station exceeds the included tonnage, you will be charged at the overweight rate applicable at the time of service (currently $85 per ton, billed in quarter-ton increments). Weight is determined by certified scales at our licensed disposal facility. A weight ticket will be provided with your final invoice.

Payment. Payment is due at the time of booking for residential orders. Commercial accounts with approved credit may be invoiced under Net-30 terms. We accept Visa, Mastercard, American Express, Discover, and ACH bank transfer. We do not accept cash on delivery.

Payment Processing. Online payments are processed securely by Stripe, Inc. Your payment card data is transmitted directly to Stripe and is never stored on CalStar's servers. By completing a payment, you also agree to Stripe's Terms of Service. CalStar is not responsible for errors or outages caused by Stripe's payment infrastructure.

Late Payment. Invoices not paid within 30 days of the due date are subject to a 1.5% monthly finance charge (18% annually). CalStar reserves the right to suspend or terminate service for accounts with outstanding balances.

Returned Payments. If a check or ACH payment you submit is returned unpaid for any reason, including insufficient funds, you will be charged a $50 returned payment fee, which CalStar may increase from time to time upon notice to you.

Additional Fees. CalStar may, by notice to you, impose additional fees such as administrative fees, environmental recovery fees, and fuel surcharges, in amounts CalStar determines in its discretion up to the maximum allowed by applicable law. Any fuel or environmental recovery fee will be itemized on your invoice and may be increased or decreased from time to time.

Security Deposit. If CalStar becomes concerned about your creditworthiness, or after you have made a late payment, we may request that you pay a security deposit in an amount up to one month's estimated charges before we continue service.

Price Changes. CalStar reserves the right to adjust pricing at any time. Price changes do not affect confirmed orders.

Taxes. Prices do not include applicable state and local taxes, which will be added to your invoice as required by law.

Shop & Merchandise Purchases

CalStar operates an online shop offering branded merchandise ("Products"). The following terms apply to all shop purchases in addition to the general Terms above.

Order Confirmation. Placing an item in your cart does not reserve inventory. Your purchase is confirmed only upon receipt of an order confirmation email after successful payment processing.

Pricing & Availability. Product prices and availability are subject to change without notice. CalStar reserves the right to cancel any order due to pricing errors, insufficient inventory, or suspected fraud, with a full refund issued in such cases.

Bulk Orders. Orders for 100 or more units of any single item must be placed by contacting us directly at (888) 909-5556 or for bulk pricing. The online shop has a maximum quantity of 100 per item per order.

Shipping. Orders ship within 3–5 business days unless otherwise stated on the product page. Shipping times are estimates and not guaranteed. CalStar is not responsible for carrier delays once your order has been handed off to the shipping carrier.

Returns & Exchanges. Unused, unworn, and unwashed items in original condition may be returned within 30 days of delivery for a full refund or exchange. Items marked as final sale are not eligible for return. To initiate a return, contact with your order number.

Defective Items. If you receive a defective or incorrect item, contact us within 7 days of delivery. CalStar will provide a replacement or full refund at no cost to you.

Color & Size Accuracy. We make reasonable efforts to display product colors accurately; however, actual colors may vary slightly depending on your screen settings. Size guides are provided as estimates; if you receive an item that does not fit, it qualifies for exchange under our returns policy above.

Charitable Proceeds. Where noted on product pages, a portion of proceeds supports charitable initiatives. Charitable designations are at CalStar's sole discretion and may change without notice.

Prohibited Materials and Waste Ownership

The following materials are strictly prohibited from all CalStar containers and services. Disposal of prohibited materials subjects you to additional fees, possible reporting to regulatory authorities, and potential legal liability:

• Hazardous waste - including paint, solvents, pesticides, herbicides, motor oil, transmission fluid, antifreeze, pool chemicals, and any substance regulated under RCRA, CERCLA, or California HSC §25100 et seq.
• Asbestos-containing materials - including any friable or non-friable asbestos. All asbestos removal must be performed by a licensed abatement contractor.
• Medical and biological waste - including sharps, pharmaceuticals, blood-contaminated materials, and any material regulated under California HSC §117600 et seq.
• Radioactive materials - of any kind.
• Liquid waste - including sewage, wastewater, or any material that is free-flowing liquid.
• Tires - more than 4 passenger vehicle tires per rental (additional tires available as an add-on at time of booking).
• Lead-acid batteries - automotive and industrial batteries.
• Propane tanks and pressurized cylinders.
• Ammunition and explosive materials.

If prohibited materials are found in a CalStar container, you will be responsible for all costs associated with remediation, including but not limited to: removal, transportation, disposal, regulatory fines assessed against CalStar, and a minimum prohibited materials fee of $250. CalStar reserves the right to report illegal disposal to the appropriate authorities.

Title to Waste. Title to non-hazardous solid waste passes to CalStar once it is loaded into or onto a CalStar container or truck. Title to, and liability for, any Hazardous Waste or other prohibited material remains with you at all times, whether or not it has been placed in a CalStar container.

Limitation of Liability

Disclaimer of Warranties. CALSTAR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Limitation of Damages. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CALSTAR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR PROPERTY DAMAGE, ARISING OUT OF OR RELATED TO YOUR USE OF OUR SERVICES, EVEN IF CALSTAR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Cap on Liability. IN NO EVENT SHALL CALSTAR'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID CALSTAR IN THE SIX (6) MONTHS PRECEDING THE CLAIM, OR (B) FIVE HUNDRED DOLLARS ($500).

Essential Basis. The limitations of liability in this section reflect an allocation of risk between the parties. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy.

Indemnification

You agree to defend, indemnify, and hold harmless CalStar Services, Inc., and its officers, employees, and agents, from and against any and all claims, damages, penalties, fines, liabilities, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of CalStar's Equipment or services; (b) your breach of these Terms; (c) improper loading, use, or placement of waste in CalStar's Equipment; (d) any Hazardous Waste or other prohibited material you place in CalStar's Equipment; or (e) injury to or death of any person, or damage to or loss of any property, arising out of or resulting from your possession or use of the Equipment or delivery of waste to CalStar, except to the extent caused by CalStar's own negligence or willful misconduct.

Force Majeure and Default

Force Majeure. Neither party will be liable for any failure or delay in performance to the extent caused by circumstances beyond that party's reasonable control, including acts of God, fire, storms, work stoppages, labor disputes or strikes, transportation embargoes or delays, government action, or inability to obtain materials, labor, equipment, or transportation.

CalStar's Default. CalStar will be in default under these Terms only if it fails to cure a breach as promptly and reasonably as possible after receiving written notice of the breach from you.

Your Default. You will be in default if you fail to make a required payment when due, fail to perform any other obligation under these Terms, become insolvent, make an assignment for the benefit of creditors, or become subject to a bankruptcy petition. Upon your default, CalStar may, without further notice, suspend or terminate your service and enter your property to remove its Equipment, without liability for damage reasonably necessary to do so. You agree to pay CalStar's costs and expenses arising from your default, including lost profits, collection costs, and reasonable attorneys' fees.

Property Damage

Right of Access. By requesting delivery or service, you grant CalStar the right to access your property to deliver, service, and retrieve Equipment. You warrant that the route from the public way to the drop location is sufficient to bear the weight of CalStar's vehicles and Equipment.

Your Responsibility. You are responsible for designating a safe, accessible drop location for CalStar containers. By directing our driver to a specific location, you represent that the surface is capable of supporting the weight of the container (typically 3,000–8,000 lbs empty) and our delivery vehicle.

Driveways and Surfaces. CalStar uses rubber wheel guards and driveway-protection boards on all drops. However, we are not responsible for damage to driveways, pavement, landscaping, underground utilities (including irrigation systems, sprinkler lines, or drainage), or other property unless directly and solely caused by our driver's gross negligence or willful misconduct.

Normal Wear and Tear. CalStar's Equipment and protective measures are designed to safely contain waste, but may acquire minor scratches, scuffs, or dents in doing so, and a delivery route may experience minor subsurface disturbance. CalStar is not responsible for this type of minor, incidental damage, which is considered ordinary wear and tear.

Unmarked Utilities. Before delivery, you are responsible for ensuring that underground utilities at the drop location are properly marked. CalStar is not liable for damage to unmarked or improperly marked utilities.

Claims Process. Any property damage claim must be reported to CalStar in writing within 48 hours of the delivery or service date. Claims submitted after 48 hours may not be eligible for consideration. To file a claim, contact us at or call (888) 909-5556.

Equipment Ownership and Responsibility

Ownership. All roll-off containers, bins, and other equipment CalStar provides to you ("Equipment") remain the sole property of CalStar at all times. You acquire no right, title, or interest in the Equipment, and you may not modify it or use it for any purpose other than the collection and hauling of permitted waste as described in these Terms.

Care of Equipment. While Equipment is at your location, you are responsible for its safekeeping, ordinary wear and tear excepted, and must keep it free of levies, liens, and encumbrances. You are responsible for loss of or damage to Equipment while it is in your possession or under your control, except where caused by CalStar's own act or negligence.

Access on Collection. You must provide unobstructed access to the Equipment on the scheduled collection date. If the Equipment is inaccessible, CalStar will notify you, and any additional collection attempt may incur an additional charge.

Materials Restrictions by Container Type. Rock, dirt, concrete, asphalt, and other heavy construction materials are not permitted in front-load bin containers. If you need to dispose of these materials, you must order an appropriate roll-off container.

Environmental Compliance

CalStar operates in compliance with all applicable federal, California state, and Los Angeles County environmental regulations, including but not limited to:

• California Assembly Bill 341 (mandatory commercial recycling)
• California Senate Bill 1383 (short-lived climate pollutant reductions / organics diversion)
• Los Angeles County Solid Waste Management Plan
• LARA and DTSC regulations governing waste hauling and disposal

Customers are solely responsible for ensuring that their use of CalStar services complies with all applicable laws and regulations, including any permit requirements for container placement on public right-of-way.

Commercial customers utilizing CalStar for AB 341 or SB 1383 compliance purposes are responsible for maintaining their own records and reporting obligations. CalStar can provide diversion documentation upon request but does not act as a compliance consultant or provide legal advice.

User Accounts

Account Creation. You may use certain features of our Site without an account. To place orders online, track service history, save delivery addresses, or access member-only features, you must create an account. You agree to provide accurate, current, and complete information when registering.

Account Security. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. If you use the "Remember Me" feature, a persistent login token will be stored in your browser for up to 30 days. You agree to notify CalStar immediately of any unauthorized use of your account by contacting .

Saved Cart Data. Guest cart data is stored in your browser's local storage and is not transmitted to CalStar until checkout. Member cart data is stored in our database and associated with your account.

Prohibited Use. You may not use another person's account, create multiple accounts for abusive purposes, or use automated means to access our Site without our express written consent.

Account Termination. CalStar reserves the right to suspend or terminate your account at any time for violation of these Terms, fraudulent activity, non-payment, or at our discretion with reasonable notice. You may close your account at any time by contacting us; upon closure, your personal data will be handled in accordance with our Privacy Policy.

Hauler & Commercial Accounts

Hauler Account Program

CalStar offers a hauler account program for licensed waste haulers who regularly use our Sun Valley transfer facility. The following terms apply to hauler account applicants and approved hauler accounts.

Application. To apply for a hauler account, complete the online application at calstar.com/applications/hauler or contact our yard team directly. By submitting an application, you represent that all information provided, including business name, license number, EIN/Tax ID, and uploaded verification documents, is accurate and complete.

Document Uploads. You may upload business verification documents (e.g., business license, insurance certificate, DMV registration, W-9) as part of your application. By uploading these documents, you represent that you have the right to share them and that they are genuine. Uploaded documents are stored securely and used solely for account verification purposes.

Approval. Submission of an application does not guarantee approval. CalStar reserves the right to approve or deny any hauler account application at its sole discretion, including for reasons of licensing status, insurance requirements, or operational fit. You will be notified via the contact information provided in your application.

Account Obligations. Approved haulers agree to: (a) maintain current and valid business licenses and insurance; (b) comply with all applicable state and local regulations; (c) accurately declare load contents at time of tip; and (d) notify CalStar promptly of any changes to business information, insurance coverage, or fleet composition.

Billing. Approved hauler accounts may be eligible for net-billing terms at CalStar's discretion. All tipping fees are subject to certified scale weights. Disputed weights must be raised at the time of service; post-service disputes are handled on a case-by-case basis.

Termination. CalStar may suspend or terminate a hauler account at any time for non-payment, misrepresentation of load contents, violation of these Terms or applicable regulations, or at our operational discretion with reasonable notice.

Commercial Account Program

CalStar offers a commercial account program for businesses requiring recurring waste services, roll-off rental, or other ongoing CalStar services under a managed billing relationship.

Application. To apply for a commercial account, complete the online application at calstar.com/applications/commercial or contact our sales team directly. By submitting an application, you represent that all information provided, including company name, EIN/Tax ID, services requested, and uploaded business documents, is accurate and complete.

Approval. Submission of an application does not guarantee approval. CalStar reserves the right to approve or deny any commercial account application at its sole discretion. You will be notified via the contact information provided in your application.

Payment Methods on File. Approved commercial accounts may authorize CalStar staff to retain payment method information (credit card or ACH bank account details) within our secure admin system for the purpose of invoicing and billing. By providing this authorization, you consent to CalStar retaining and using that payment information solely for billing services rendered under your commercial account. You may request removal of stored payment methods at any time by contacting .

Billing. Commercial accounts are billed per the terms agreed at account setup, which may include Net-30 invoicing, credit card on file, or other arrangements. CalStar reserves the right to adjust billing terms or require prepayment at any time with reasonable notice.

Termination. CalStar may suspend or terminate a commercial account at any time for non-payment, violation of these Terms, or at our operational discretion with reasonable notice.

Term, Renewal, and Termination for Recurring Accounts

Term. Unless your service agreement states otherwise, recurring hauler and commercial accounts begin on the service commencement date and continue for an initial term of one (1) year, automatically renewing for successive periods of equal length unless either party gives the other written notice of non-renewal at least 90 days before the end of the then-current term.

Rate Adjustments. CalStar reserves the right to adjust contract rates for recurring accounts to reflect increases in fuel costs, disposal facility costs, transportation costs, or the scope of services requested, and to reflect waste density that exceeds 100 pounds per cubic yard of your container's rated capacity. Rate changes will be communicated to you and may take effect through written notice, verbal notice, or your continued acceptance of service after a rate change.

Early Termination. If you terminate a recurring service agreement before the end of its term, or CalStar terminates it due to your default, you agree to pay CalStar liquidated damages equal to six (6) times your average monthly billing over the preceding six months (or, if you have been served for less than six months, six times the projected monthly billing for your account). You acknowledge that CalStar's actual damages from early termination are difficult to ascertain, and that this amount is a reasonable estimate of those damages and not a penalty.

Relocation. If you relocate or add locations within CalStar's service area, your recurring service agreement continues in full force and effect and extends to the new location(s).

Right to Match. For services not otherwise described in your service agreement, you agree to give CalStar written notice of any bona fide competing offer you receive and a reasonable opportunity to match it before engaging another provider for that service.

Intellectual Property

All content on this Site, including text, graphics, logos, icons, images, audio and video clips, digital downloads, and software, is the property of CalStar Services, Inc. or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, revocable license to access and use this Site for personal, non-commercial purposes only. You may not: reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any content from our Site without our prior written consent.

"CalStar," "CalStar Services," and the CalStar logo are trademarks of CalStar Services, Inc. All other company and product names are trademarks or registered trademarks of their respective owners. Nothing in these Terms grants you any right to use our trademarks.

Dispute Resolution and Arbitration

Informal Resolution. Before initiating any formal dispute process, you agree to first contact CalStar at and provide a written description of your dispute. CalStar will attempt to resolve the issue within 30 days. Many disputes can be resolved quickly through this process.

Binding Arbitration. If informal resolution fails, you agree that any dispute, claim, or controversy arising out of or relating to these Terms or CalStar's services shall be settled by binding arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures, rather than in court. The arbitration shall take place in Los Angeles County, California. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver. YOU AND CALSTAR AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of a representative or class proceeding.

Small Claims Court. Notwithstanding the above, either party may bring an individual action in small claims court for disputes within that court's jurisdiction.

Exceptions. This arbitration agreement does not apply to claims for: (1) injunctive or other equitable relief to prevent unauthorized use of intellectual property; or (2) disputes involving less than $500 where CalStar elects to resolve the matter directly.

Governing Law and General Provisions

These Terms shall be governed by and construed in accordance with the laws of the State of California, without giving effect to its conflict of law provisions.

For any matters not subject to arbitration under Section 13, you consent to the exclusive personal jurisdiction and venue in the state and federal courts located in Los Angeles County, California.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

Entire Agreement. These Terms, together with your service agreement (if any) and our Privacy Policy, constitute the entire agreement between you and CalStar regarding your use of our services and supersede any prior agreements or understandings. These Terms may be modified only by a written instrument signed by both parties or, for Site-wide changes, as described in the "Changes to Terms" section below.

No Waiver. CalStar's failure to enforce any provision of these Terms is not a waiver of that provision or of any other breach, whether of a similar or different nature.

Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be severed and the remaining provisions will remain in full force and effect, and the parties agree to amend the severed provision to the extent needed to give effect to its original intent.

Assignment. You may not assign these Terms or any service agreement without CalStar's prior written consent. CalStar may assign these Terms without your consent to a corporation affiliated with CalStar, or to a successor that acquires all or substantially all of the relevant business.

Changes to Terms

CalStar reserves the right to modify these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or via a notice on our Site.

Your continued use of our Site or services after the effective date of changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using our services.

We encourage you to review these Terms periodically. Prior versions are available upon request by emailing .

Contact Information

If you have any questions about these Terms of Service, or wish to contact our legal team, please reach us at:

For service-related inquiries, please contact our customer support team at or call dispatch at (888) 909-5556.